March 13 & 14, 2023 This workshop is designed for frontline service delivery professionals. In addition to improving participant’s knowledge of the citizen-centred approach and professionalizing service delivery, the course focuses on the following: Establishing a common competency framework Encouraging the development of knowledgeable and skilled staff Promoting shifts in frontline behaviours and attitudes, leading ...

March 20 & 21, 2023 Citizen-Centric service is about meeting expectations. Using service standards helps organizations see how often these expectations are met. Learn how to assess current standards, what makes components and characteristics effective service standards need, and how to put them into action. Workshop participants will walk away with a firm understanding of ...

Grab a coffee or your preferred beverage of choice and join the entrepreneur community online for an interactive discussion. The virtual coffee break is a free, informal networking opportunity to connect with entrepreneurs, support agencies and innovators. For more than 20 years, Horizon TNL has been providing services and expertise in economic development in Newfoundland ...