Spicer Facilitation

Client testimonials help let others know about the work of Spicer Facilitation. Carole works with a variety of clients including individuals, businesses, government, academics, not-for-profit and community groups. These are their stories.

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I have worked with many facilitators over the last 38 years, or been in workshop and other processes that required their skills. Carole Spicer stands out as one of the best facilitators among them. She is smart, witty, empathetic, perceptive, diplomatic, and patient, and has an excellent sense of humour, yet she is a tough, challenging, no-nonsense task-master when she needs to be. Her methods helped me and my groups sort through complex issues, problem solve, and make decisions efficiently in a way that respected differences of opinion, knowledge and experience. What may well be a unique skill is her ability to work with disparate groups with a wide range of interests, goals, aspirations, and/or issues to consider. I have no hesitancy in recommending Ms. Spicer for any kind of facilitation work. She’s a pro! I look forward to working with her again in the future.
Peter Armitage
M.A., Newfoundland and Labrador Beekeeping Association, consulting anthropologist.
Carole has a wealth of knowledge with online learning and facilitating with many different programs. The service provided was above and beyond, always available for advice and a great sounding board. The methods to conduct education events and way she does business is absolutely professional and as her clients are of the utmost importance and gives the right directions to take, an absolute asset to my business. She was always accessible, answered questions and gave advice immediately without hesitation, a positive attitude and providing all the information needed to conduct your online learning event. I would recommend Carole and the company for many reasons one being the years of experience and knowledge in online learning and facilitating and most importantly great personable service and being effective and efficient with my business to have a successful presentation in online training. I will definitely use her services again and would highly recommend all businesses who requires these services to obtain her service as she is absolutely amazing personally and professionally.
Cathy Halbot
Owner, Western Driving School
I thoroughly enjoyed participating in Managing Stress: Self-Care Strategies provided by Carole Spicer. At the outset, she created a safe space allowing participants to share lived experiences which ensured active participation, listening, and learning by all – this was truly unique from other on-line learning courses I have taken. Not only did I gain information on the many tools to help manage stress, I also learned of additional on-line learning tools. I would 100% recommend this course to others especially given the stresses created by COVID and it also turned into a team building exercise. Well Done.
Rachelle Cochrane
Manager, Curriculum and Training, Trades NL
I have been a participant in planning days organized by Carole Spicer, and am always impressed by how well they are organized and reach results that help organizations in their next steps. This time I took the lead on getting our Strategic Planning Day underway, so worked with Carole from the beginning. She makes it easy, low stress, and meets every expectation.
Catherine Dempsey
Former Queen Bee, Newfoundland and Labrador Beekeeping Association
Carole was very flexible in the way she delivered her services. She was open to working with us to find the best way to deliver our sessions. She gave us a lengthy list of topic ideas and shared what did and didn’t work for past clients. We would highly recommend Carole as a facilitator, she works extremely well with other people and is able to communicate with a room of people, with little or no prior knowledge to their background. She is a fantastic listener and picks up on specifics that make for a good discussion amongst participants. We will use Carole again in the future!
Heather Howard
Executive Director, Conception Bay Area Chamber of Commerce
I have been in elite University classrooms and watched tenured professors miserably fail to maintain the interest and focus of eager undergraduate students who had paid to be there. We asked Carole to bring together Newfoundland beekeepers to discuss biosecurity issues that were simultaneously contentious but also rather dry. She was able to design a process that maintained focus, anticipated trouble, undercut attempts at grandstanding, and gave a voice to everyone – and through all that also stuck to a packed day’s schedule. She (apparently effortlessly) adapted her plans on-the-fly as challenges arose, and at the end of the process we had produced clear, actionable items that had been agreed to by a room full of people that weren’t sure if they could agree to anything at the beginning of the workshop. I’ve been in a lot of meetings and work sessions, in both academic and non-academic settings, and I’ve never seen one that was planned as carefully as Carole’s and yet maintained almost complete flexibility as the schedule, mood, or focus level in the room shifted. I wish we could afford to fly her down to New York to manage acrimonious faculty meetings.
Dr. David Peck
Postdoctoral Associate, Cornell University
I would just like to take a moment to provide credit where credit is due. Carole Spicer from Spicer Facilitation & Learning was instrumental in facilitating a recent Strategic Planning Session for a not-for-profit board, that I sit on as Treasurer. Carole facilitated a highly creative and interactive session for Community Mental Health Initiative Inc., that in a few hours provided clarity to allow us to refine our strategy for ever evolving client needs. The process was highly collaborative allowing members of our board to crystallize ‘Values/Vision and Mission Statement’, with everyone contributing. Carole was able to understand and capture the information from all. Her communication, gentle direction, wonderful personality and professionalism certainly put us on the path to sustainable success! Should your company or organization be in need for a facilitator, Carole truly is one of the best! Thank you, Carole!
Liam G. Parfitt
Family Justice Regional Manager, Government of Newfoundland and Labrador
I participated in the Managing Stress Workshop April 13/2022 facilitated by Spicer Facilitation & Learning (Carole Spicer). Carole was awesome, having experienced and knowledgeable facilitators like Carole make the workshop enjoyable, interactive as well as a worthwhile event. I learned a lot from her during the open discussion and her delivery of the topics. I would highly recommend the workshop and Spicer Facilitation & Learning (Carole) to organizations and businesses. I am now better able to put things I learned into action and better cope with stress. The information was relevant and well presented. The workshop also by default provided a positive opportunity for staff team building, an added benefit!!
Stanley Oliver
Manager, Labrador Office for Indigenous & Northern Skilled Trades, Trades NL
Carole is a pleasure to work with. She is highly professional, very knowledgeable, personable and service oriented, and does excellent quality work. Carole also has a unique ability to capture the essence of participant comments, clearly understand and identify the root of a problem, and tease out possible solutions to the issues at hand. I would highly recommend hiring Carole for your facilitation and training needs. With Carole, I know my clients are in good hands.
Allison Rowe
Manager, Navigate Small Business
I would definitely recommend yesterday’s workshop [Customer Service in Challenging Times] to others. I have attended many virtual workshops, but this workshop was the best one I have attended yet! It had great materials that we could download for later and the facilitator gave us time to review the materials. I enjoyed that the facilitator kept us engaged and asked us for our opinions. Sometimes, it can be stressful to speak up in virtual spaces. The body language is lacking and you are not sure if someone else is about to speak. It was nice to chat with everyone and I appreciated their perspectives and advice. I am looking forward to more opportunities, such as this one.
Mandy Penney
BSW, RSW, Master’s Candidate, Memorial University
Carole is a great facilitator, trainer and coach! I have had the pleasure of collaborating with her on projects! She is professional and thought provoking! Hire her for your next meeting, training or planning session or attend one of her training sessions, you will be very happy you did!
Leona O’Neill
Project Manager, CME-NL
Having returned to Newfoundland after 14 years abroad, attending events facilitated by Carole have helped me greatly in reacquainting myself with the local business and NFP ecosystem. In fact, the first event I attended was online while I was still living in the UK! She is a great people-connector and I have made successful business connections through her facilitation of events. Carole’s advice is always thoughtful, insightful and actionable. She listens with empathy and I think that is why she is able to draw the best out of people – even when they don’t realize they have something to contribute.
Mireille Sampson
Owner, User-Friendly Website Design
Spicer Facilitation & Learning was recommended to the Gander Women’s Centre as we transitioned into a virtual world. I’m extremely happy with the training provided by Carole, she is a warm and knowledgeable woman. What I liked most about the training, was that it was delivered in a professional manner with a side of personality. The virtual platforms and the program content were applicable and easy to use and follow. I highly recommend the programs themselves and Carole is a great facilitator! I’m sure we will be working together in the future!
Wendy Secord
Program Coordinator, Gander Status of Women Council

When Carole seeks client testimonials she suggests her clients think of these questions:

  • What would you say is unique about me, my services or my way of doing business?
  • In what way or ways did I make it easy for you to do business with me?
  • Would you recommend me to others, and if so, why?
  • Should the opportunity arise, would you use my services again?
  • Want to share your experience working with Spicer Facilitation?
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