When Good Enough is No Longer Enough

When is customer service good enough? Is it enough to make your business stand out from others? Stay competitive as good enough may no longer be the deciding factor for a consumer to purchase from your business. Join this interactive workshop and learn how first impressions can set the tone for a positive service experience, how communications impact customer service and best practices on improving customer service.

Who should attend?

  • All are welcome!
  • Entrepreneurs
  • Customer service Managers
  • People interested in improving customer service

Learning Objectives

  • Experience the effect of first impressions
  • Identify customer expectations
  • Deliver service with dignity, fairness and respect

Course Outline

  • Introduction
  • Customer expectations
  • Improving customer service
  • Service with dignity, fairness, and respect
  • Summary

Delivery Options

This workshop can be delivered virtually or in-person. It makes a great learning workshop for an organization’s professional development day, conference, or team-building event. It can be customized to meet your needs.


Duration: 90 minutes

Customer Service Commitment

Like a mission statement, a customer service statement helps you articulate your commitment to customer service. Reflect on who you serve and how you want them to feel when they do business with you.