Resolving Team Conflict

Resolving Team Conflict begins with leaders knowing when to intervene. Not all teams will need your help in all situations. Conflict can arise when people have different viewpoints. When conflict arises in teams, it can hinder productivity and outcomes. Join this interactive workshop and learn the role of leaders when teams are in conflict. Understanding the sources of conflict, leaders can adapt their leadership style to match the team’s development.

Who should attend?

  • All are welcome!
  • Team Leads or Supervisors
  • Project Leaders

Learning Objectives

  • Identify sources of conflict in teams
  • Adapt leadership styles to match team development
  • Apply a problem-solving model to resolve conflict

Course Outline

  • Introduction
  • What is conflict?
  • Team development
  • Situational leadership
  • Conflict resolution
  • Summary

Delivery Options

This workshop can be delivered virtually or in-person. It makes a great learning workshop for an organization’s professional development day, conference, or team-building event. It can be customized to meet your needs.


Duration: 1 day (6 hours)

Stages of Team Development

Bruce Tuckman, an educational psychologist, identified a five-stage development process that most teams follow to become high performing. He called the stages: forming, storming, norming, performing, and adjourning. 


Resolving Team Conflict is often required in the storming stage of team development, although it can occur at any time.