Customer Service in Challenging Times

Delivering exceptional customer service in challenging times such as a pandemic is a skill in demand in today’s service-oriented society. Customers are demanding more of service providers and have higher expectations than ever before. What happens to your customer service delivery when your business is hit with a challenge? Join this interactive workshop and learn the value of developing a customer service commitment statement, responding to challenges by staying committed to service excellence, and infusing virtual contact with experiential story telling for a more human touch.

Who should attend?

  • All are welcome!
  • Entrepreneurs
  • Service Providers

Learning Objectives

  • Identify customer expectations and needs
  • Develop a customer service commitment statement
  • Utilize tips for moving business online

Course Outline

  • Introduction
  • Customer expectations
  • Customer service commitment statement
  • Responding to challenges
  • Telling your story
  • Summary

Delivery Options

This workshop can be delivered virtually or in-person. It makes a great learning workshop for an organization’s professional development day, conference, or team-building event. It can be customized to meet your needs.


Duration: 3 hours

What participants in this workshop are saying…

“I would definitely recommend yesterday’s workshop [Customer Service in Challenging Times] to others. I have attended many virtual workshops, but this workshop was the best one I have attended yet! It had great materials that we could download for later and the facilitator gave us time to review the materials. I enjoyed that the facilitator kept us engaged and asked us for our opinions. Sometimes, it can be stressful to speak up in virtual spaces. The body language is lacking and you are not sure if someone else is about to speak. It was nice to chat with everyone and I appreciated their perspectives and advice. I am looking forward to more opportunities, such as this one.” ~ Mandy Penney, BSW, RSW, Master’s Candidate, Memorial University