March 13 & 14, 2023 This workshop is designed for frontline service delivery professionals. In addition to improving participant’s knowledge of the citizen-centred approach and professionalizing service delivery, the course focuses on the following: Establishing a common competency framework Encouraging the development of knowledgeable and skilled staff Promoting shifts in frontline behaviours and attitudes, leading ...

March 20 & 21, 2023 Citizen-Centric service is about meeting expectations. Using service standards helps organizations see how often these expectations are met. Learn how to assess current standards, what makes components and characteristics effective service standards need, and how to put them into action. Workshop participants will walk away with a firm understanding of ...

Grab a coffee or your preferred beverage of choice and join the entrepreneur community online for an interactive discussion. The virtual coffee break is a free, informal networking opportunity to connect with entrepreneurs, support agencies and innovators. For more than 20 years, Horizon TNL has been providing services and expertise in economic development in Newfoundland ...

Join the not-for-profit community online networking event for an interactive discussion.  The community connection is an informal networking opportunity to connect with not-for-profit executive directors, boards of directors, and volunteers. All are welcome! Join me in welcoming Quinn Jesso, Mental Health Promotion Coordinator, Community Mental Health Initiative as our guest speaker!  Quinn will be talking ...

March 28 & 30, 2023 Being citizen-centric requires continuous service improvement. Services need to adapt to changing needs and expectations. This workshop will provide you with tried-and-tested approaches to help plan and implement future improvements. Learners will work through a four-stage process and assemble a complete framework designed to guide you through each stage needed ...

Thank you to Scotiabank for sponsoring this month's coffee break! How do reward programs influence your decisions as a consumer and business owner? Join me in welcoming Iain Martin as we talk about the Scene+ Reward program. All are welcome to this free networking event.

Thank you to Avail HR Training Solutions for sponsoring this month’s coffee break! Entrepreneur? Volunteer? Community Leader? All of the above!  Join me in welcoming a panel of entrepreneurs as they discuss the multiple roles they play in their communities.  Learn about the challenges and rewards of volunteering as a business owner. All are welcome ...

Join the not-for-profit community online for a free networking opportunity. All are welcome!

Thank you to the Deer Lake Regional Airport Authority for sponsoring this month's coffee break! How important is the Deer Lake airport to your business? Or more importantly, how much is your business in the region important to the Deer Lake airport? Join me in welcoming Tammy Priddle, CEO, as she talks about how the ...

Register today for this free, virtual, entrepreneur networking event!  Sponsored by Scotiabank we will be discussing the Scene rewards program and how rewards drive buying patterns.