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Service Improvement & Transformation

October 25 @ 2:30 pm - 4:30 pm


October 25 & 26, 2023 | 2:30 pm – 4:30 pm NDT

Being citizen-centric requires continuous service improvement. Services need to adapt to changing needs and expectations. This workshop will provide you with tried-and-tested approaches to help plan and implement future improvements. This 2-part online workshop is delivered via MS Teams.

Delivered in partnership with Citizen First.




Spicer Facilitation
Citizen First