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Service Improvement Planning

March 28, 2023 @ 2:30 pm - 4:30 pm

$195.00

March 28 & 30, 2023

Being citizen-centric requires continuous service improvement. Services need to adapt to changing needs and expectations. This workshop will provide you with tried-and-tested approaches to help plan and implement future improvements. Learners will work through a four-stage process and assemble a complete framework designed to guide you through each stage needed for successful service improvements.

Learning Objectives:

  • Distinguishing between Improvements and Transformation
  • How to determine organizational readiness & prioritize improvements
  • Using journey maps to develop understanding of client experience
  • How to create and implement a 4-phase service improvement plan

Details

Date:
March 28, 2023
Time:
2:30 pm - 4:30 pm
Cost:
$195.00
Website:
https://form.jotform.com/202733490731250

Venue

Virtual

Organizers

Spicer Facilitation
Citizen First