Service Improvement Planning
March 28 @ 2:30 pm - 4:30 pm$195.00
March 28 & 30, 2023
Being citizen-centric requires continuous service improvement. Services need to adapt to changing needs and expectations. This workshop will provide you with tried-and-tested approaches to help plan and implement future improvements. Learners will work through a four-stage process and assemble a complete framework designed to guide you through each stage needed for successful service improvements.
- Distinguishing between Improvements and Transformation
- How to determine organizational readiness & prioritize improvements
- Using journey maps to develop understanding of client experience
- How to create and implement a 4-phase service improvement plan