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Service Improvement Planning (Part Two)

December 7, 2022 @ 2:30 pm - 4:30 pm

Being citizen-centric requires continuous service improvement. Services need to adapt to changing needs and expectations. This workshop will provide you with tried-and-tested approaches to help plan and implement future improvements. Learners will work through a four-stage process and assemble a complete framework designed to guide you through each stage needed for successful service improvements.

Learning Objectives:

  • Distinguishing between Improvements and Transformation
  • How to determine organizational readiness & prioritize improvements
  • Using journey maps to develop understanding of client experience
  • How to create and implement a 4-phase service improvement plan

Delivered in partnership with Citizen First.  To register visit event website below.




Spicer Facilitation
Spicer Facilitation