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Service Improvement and Transformation (Part One)
April 12, 2022 @ 2:30 pm - 5:30 pm$195.00
Offered in partnership with Citizen First, this 2-part virtual workshop is ideal for public service delivery managers in all levels of government. Join colleagues across Canada!
Visit Event Website below to register today!
In this interactive workshop, participants will learn about the service improvement continuum, how to apply a service improvement model to increase success, and how the customer journey map can provide valuable feedback in the improvement process. Based on the Certified Service Manager Body of Knowledge (CSMBoK) issued by Citizen First; written by and for public service delivery managers.