A strong service culture ensures that everyone in the organization puts the interests of citizens and clients first. It is a cornerstone to delivering service excellence, but developing and maintaining service culture takes time and effort. This workshop will provide you with a toolkit to help conduct an organizational culture assessment – focusing on how to identify your organization’s current state, employees perspective, and a template for determining your desired future state and putting it into action.
Delivered in partnership with Citizen First. To register visit event website below.