Offered in partnership with Citizen First, this 2-part virtual workshop is ideal for public service delivery managers in all levels of government. Join colleagues across Canada!
Effective service channel management ensures your clients and customers can reach you when they need, and how they need your services. Join this interactive workshop and learn how clients use various channels through channel mapping and utilization, how to develop a channel management strategy, and key lessons learned of implementing digital service delivery. Based on the Certified Service Manager Body of Knowledge (CSMBoK) issued by Citizen First; written by and for public service delivery managers.