Effective Service Channel Management (CSM)

Delivering public sector service is unique in its requirements to balance public expectations while maintaining fiscal responsibility.

After registering you will receive a confirmation email containing information about joining the training.  This workshop is delivered in two sessions.  Please ensure you book your calendar for both sessions.

August 19, 2020 1:30 pm – 4:30 pm NDT (12:00 pm – 3:00 pm EDT)

August 20, 2020 1:30 pm – 4:30 pm NDT (12:00 pm – 3:00 pm EDT)