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Offered in partnership with Citizen First, this 2-part virtual workshop is ideal for public service delivery managers in all levels of government. Join colleagues across Canada!
Participants of this workshop will learn how service standards and service targets are connected, where and how to apply service standards, and approaches to developing service standards. Previous use/knowledge of service standards not required. Based on the Certified Service Manager Body of Knowledge (CSMBoK) issued by Citizen First; written by and for public service delivery managers.
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