Designing Service Standards

November 1 & 2, 2023 | 2:30 pm – 4:30 pm NDT

Citizen-Centric service is about meeting expectations. Using service standards helps organizations see how often these expectations are met. Learn how to assess current standards, what makes components and characteristics effective service standards need, and how to put them into action. This 2-part online workshop is delivered via MS Teams.

Delivered in partnership with Citizen First.