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Certified Service Professional

March 13, 2023 @ 2:30 pm - 4:30 pm

$195.00

March 13 & 14, 2023

This workshop is designed for frontline service delivery professionals. In addition to improving participant’s knowledge of the citizen-centred approach and professionalizing service delivery, the course focuses on the following:

  • Establishing a common competency framework
  • Encouraging the development of knowledgeable and skilled staff
  • Promoting shifts in frontline behaviours and attitudes, leading to improved service quality
  • Enhancing frontline capabilities and capacity, generating improved employee engagement

Details

Date:
March 13, 2023
Time:
2:30 pm - 4:30 pm
Cost:
$195.00
Website:
https://form.jotform.com/220043739237251

Venue

Virtual

Organizers

Spicer Facilitation
Citizen First