Certified Service Professional

March 13 & 14, 2023

This workshop is designed for frontline service delivery professionals. In addition to improving participant’s knowledge of the citizen-centred approach and professionalizing service delivery, the course focuses on the following:

• Establishing a common competency framework
• Encouraging the development of knowledgeable and skilled staff
• Promoting shifts in frontline behaviours and attitudes, leading to improved service quality
• Enhancing frontline capabilities and capacity, generating improved employee engagement