Offered in partnership with Citizen First, this 2-part virtual workshop is ideal for public service delivery managers in all levels of government. Join colleagues across Canada!
Delivering public sector service excellence is unique in its requirements to balance public expectations while maintaining fiscal responsibility. Join this interactive workshop and learn how to build service culture by responding to trends in public service, listening to clients, and balancing service demands with external requirements. Based on the Certified Service Manager Body of Knowledge (CSMBoK) issued by Citizen First; written by and for public service delivery managers.